Question 1

Can I download TRACIE on my Android phone?

Accepted Answer

Yes! TRACIE is available on both Android and iOS devices.

Question 2

What if I accidentally delete something?

Accepted Answer

If something is deleted from the app, it cannot be recovered. We strongly recommend backing up any important files to prevent accidental loss.

Question 3

Can I access my TRACIE account on multiple devices?

Accepted Answer

Currently, your data is stored locally on your phone. Be sure to back it up on another device or secure storage service regularly.

Question 4

Can I use TRACIE to file an official complaint with my school or school board?

Accepted Answer

TRACIE doesn’t file complaints for you, but it helps you build a strong case. You can use the notes, photos, and evidence you’ve collected when speaking to school staff or submitting a formal complaint.

Question 5

Is my data securely stored?

Accepted Answer

Yes. All content you upload is stored securely on your device. Only you have access to your data unless you decide to share it.

Question 6

What types of incidents should I document?

Accepted Answer

You can document any form of racism or discrimination in educational spaces - whether it’s verbal harassment, biased discipline, microaggressions, exclusion, or systemic neglect.

Question 7

Who can use the TRACIE App?

Accepted Answer

TRACIE was created for Black students, families, caregivers, and allies who want to document and track racist incidents in education. Anyone who needs to collect and organize evidence for advocacy is welcome to use the app.

Question 8

Is there a cost or limit to using the TRACIE App?

Accepted Answer

TRACIE is forever free. You can upload as much content as you need. We do recommend backing up your files on another device or cloud storage in case your phone is lost, stolen, or damaged.

Question 9

Can information be shared anonymously?

Accepted Answer

TRACIE has a privacy guarantee. Your content is private and secure, it’s only shared if and when you choose to share it.

Question 10

Am I able to email information to others?

Accepted Answer

Yes. TRACIE allows you to share your content via email. The amount you can send may depend on your email provider’s limits.

Question 11

How much space do I have to upload images, audio, and video?

Accepted Answer

You can upload a few GB of content directly into the app.

Question 12

How long can my video uploads be?

Accepted Answer

Videos can be up a few minutes long. (We recommend keeping each clip short and focused for easier storage and sharing.)

FAQ

Frequently asked questions